Frequently Asked Questions

No contracts or applications required. Submitting your first specimen activates your account.  All accounts must have an available veterinary contact. Non veterinary pet owners may not submit directly to us without consent of their veterinarian.

Supplies are provided free of charge to those utilizing our services.  Supplies requested by those not using our services will be billed at cost for supplies.  The available supplies include: 120mL formalin jars, outer jars and baggies.

For biopsies and urgent necropsy cases, results are typically ready withinin 2-3 business days of receipt.  Inadequately fixed specimens requiring additional fixation or bone requiring decalcification may be delayed. 

We do not charge an additional fee for urgent cases.  We simply ask that you reserve this for cases that are truly urgent.

Yes.  So many of our clients have asked us to reduce the use of paper by no longer snail mailing them copies of their reports, that we have stopped sending them.  Our default method of reporting is via email. 

Absolutely. If you wish to avoid mailing a check, you may use ACH, call your payment in with a credit or set up a card account with our bookkeeper for automated billing.

Our preferred provider is FedEx.  We have an arrangement with them where they allow us to share our discount with our clients.  Currently our discount is 65% off for overnight and 60% of for 2nd day/Express Saver.  We bill this at cost.  In addition to this, they have been reliable over the years and the ability to track packages when weather or technical issues arise gives us the ability to communicate any delays in real time.  Regardless of the provider you choose, we recommend saving all tracking info until you have your results.  PLEASE DO NOT SEND VIA FIRST OVERNIGHT.

We add the FedEx charges to the next invoice once we've received our bill from them.  We bill you at our cost, so we wait until they have billed us in an effort to be precise. If you need to know the charges prior to receiving your next invoice, let us know and we will check to see if they are available online.

NO, PLEASE DO NOT USE FIRST OVERNIGHT.  Cases are processed in batches.  So a specimen that arrives at 8:30 am will be processed with the rest of the specimens arriving at 10:30 am.  Additionally, FedEx does not apply our discount to their "first" packages.  It creates an additional expense for you with no benefit.

We bill at the end of each month.  Your case will be billed for the month in which it was reported.  If you have additional fees associated with your case (ancillary testing, special stains, FedEx charges) those may show up on a later bill.  If you would like to pay via ACH, contact Cathy at zoopathcathy@gmail.com.

No.  Despite the fact that you are a primate, Northwest ZooPath is not licensed to practice human medicine.